By providing your contact information to Grapids Irrigation, you agree to receive communications from us related to our services, including updates, service reminders, promotional offers, billing inquiries, and appointment scheduling. These communications may be sent via email, phone calls, or SMS text messages.
We collect and store your information in our secure Customer Relationship Management (CRM) system to better serve you. Your information will never be sold to third parties.
If you provide a mobile phone number and opt in to receive text messages, you consent to receive service-related and promotional SMS communications from Grapids Irrigation. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing services.
Opting Out of Communications
You may opt out of receiving communications from us at any time by:
- Clicking the “Unsubscribe” link in our emails
- Replying “STOP” to any SMS message
- Contacting us directly by calling 616-235-6666 or emailing customercare@grapids.com
Opting out of marketing communications will not affect our ability to send you service-related or transactional messages necessary to complete active services or respond to your inquiries.
SMS Terms and Conditions
1. SMS Consent Communication
The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Grapids Irrigation, you may receive messages related to the following:
- Appointment reminders and scheduling confirmations
- Service updates and technician arrival notifications
- Billing notifications and payment confirmations
- Seasonal service reminders (e.g., winterization, spring startup)
- Promotional offers related to Grapids Irrigation services
Example: “Hello, this is a friendly reminder of your upcoming irrigation service appointment with Grapids Irrigation on [Date] at [Time]. Reply STOP to opt out of SMS messaging from Grapids Irrigation at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication and your active services with Grapids Irrigation.
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Grapids Irrigation is not responsible for any charges imposed by your mobile carrier.
5. Opt-In Method
You may opt in to receive SMS messages from Grapids Irrigation in the following ways:
- By submitting an online form on our website and checking the SMS consent box
- By providing verbal consent when scheduling a service appointment
- By otherwise providing express written consent to receive SMS communications from Grapids Irrigation
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so:
- Reply “STOP” to any SMS message you receive from Grapids Irrigation
- Contact us directly at 616-235-6666 or customercare@grapidsirrigation.com to request removal from our messaging list
- If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on our forms
After opting out, you will receive a final confirmation message. Opting out of SMS marketing will not affect your receipt of transactional messages necessary to complete active services.
7. Help
If you are experiencing any issues with SMS communications, you can:
- Reply “HELP” to any SMS message for assistance
- Call us at 616-235-6666
- Email us at customercare@grapidsirrigation.com
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or contact us directly.
- Message frequency may vary.
Acceptance of Terms
By continuing to use our services or by opting in to receive SMS communications, you acknowledge and accept these Terms and Conditions.
Questions
Questions about these Terms and Conditions can be directed to:
Phone: 616-235-6666
Email: customercare@grapids.com
These Terms and Conditions are available in alternate formats upon request.
Effective Date: March 2026