Purpose
The purpose of this Privacy Policy is to outline Grapids Irrigation’s commitment to protecting customer and employee privacy, ensuring compliance with applicable United States federal and Michigan state laws, and providing clear standards for the collection, use, disclosure, and protection of personal information. Grapids Irrigation values transparency, accountability, and responsible data stewardship in all business operations.
Scope
This policy applies to all employees, contractors, team members, and personnel associated with Grapids Irrigation. For purposes of this policy, “Employee” refers to individuals classified as employees under applicable federal and Michigan employment laws.
This policy applies to personal information collected from:
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Customers and prospective customers
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Website visitors
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Employees and job applicants
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Vendors and business partners
Applicable Laws and Regulatory Framework
Grapids Irrigation complies with applicable privacy and data protection laws, including but not limited to:
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Federal Trade Commission Act
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Michigan Identity Theft Protection Act
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Michigan Social Security Number Privacy Act
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CAN-SPAM Act
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Telephone Consumer Protection Act (TCPA)
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Applicable data breach notification laws under Michigan law
Collection, Use, and Disclosure of Personal Information
Grapids Irrigation collects personal information only when it is reasonably necessary for legitimate business purposes.
Types of Information Collected
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Name, Address, and Email address
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Telephone number
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Property details related to irrigation services
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Billing and payment information
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Service history
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Employment-related information (where applicable)
Our Commitment
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Collect information through lawful and transparent means.
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Provide clear notice regarding how information will be used.
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Limit collection to what is reasonably necessary.
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Not sell personal information to third parties.
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Personal information will not be shared with third parties for their independent marketing purposes.
How Personal Information Is Used
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Service delivery: Scheduling and performing irrigation services.
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Customer support: Responding to inquiries and resolving issues.
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Account management: Maintaining records and processing payments.
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Marketing: Sending updates and seasonal reminders (consistent with law).
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Internal operations: Evaluating performance and improving customer experience.
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Legal compliance: Complying with federal, state, or local laws.
SMS and Mobile Messaging
If you opt in to receive SMS communications:
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Your number is used solely for service updates, billing, and limited promotions.
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Consent is not a condition of purchasing services.
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SMS Consent: Phone numbers collected for SMS will not be shared with third parties or affiliates for marketing.
How to Opt Out
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Reply “STOP” to any SMS message.
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Contact customer service directly.
Data Security and Retention
Security Measures
Grapids Irrigation implements administrative, technical, and physical safeguards (such as restricted access and secure systems) to protect data from unauthorized access or misuse.
Data Breach Notification
In the event of a breach, Grapids Irrigation will provide notification in a timely manner as required by the Michigan Identity Theft Protection Act.
Data Retention
Information is kept only as long as necessary to fulfill service obligations, comply with tax requirements, or resolve disputes.
Employee Notice and Updates
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Distribution: New employees will receive access to this policy within 30 days of hire.
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Policy Updates: This policy is reviewed annually. Material updates will be posted on the company website.
Questions or Privacy Concerns
Questions may be directed to:
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Email: customercare@grapids.com
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Phone: 616-235-6666
Effective Date: March 2026