Purpose
The purpose of this Privacy Policy is to outline Grapids Irrigation’s commitment to protecting customer and employee privacy, ensuring compliance with applicable United States federal and Michigan state laws, and providing clear standards for the collection, use, disclosure, and protection of personal information. Grapids Irrigation values transparency, accountability, and responsible data stewardship in all business operations.
Scope
This policy applies to all employees, contractors, team members, and personnel associated with Grapids Irrigation. For purposes of this policy, “Employee” refers to individuals classified as employees under applicable federal and Michigan employment laws.
This policy applies to personal information collected from:
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Customers and prospective customers
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Website visitors
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Employees and job applicants
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Vendors and business partners
Applicable laws and regulatory framework
Grapids Irrigation complies with applicable privacy and data protection laws, including but not limited to:
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Federal Trade Commission Act (prohibits unfair or deceptive trade practices)
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Michigan Identity Theft Protection Act
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Michigan Social Security Number Privacy Act
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CAN-SPAM Act
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Telephone Consumer Protection Act (TCPA) for SMS and mobile communications
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Applicable data breach notification laws under Michigan law
Where applicable, Grapids Irrigation will also comply with other federal or state privacy laws that may apply based on the nature of the data collected.
Collection, use, and disclosure of personal information
Grapids Irrigation collects personal information only when it is reasonably necessary for legitimate business purposes. Personal information may include:
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Name
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Address
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Email address
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Telephone number
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Property details related to irrigation services
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Billing and payment information
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Service history
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Employment-related information where applicable
Grapids Irrigation will:
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Collect information through lawful and transparent means
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Provide clear notice regarding how information will be used
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Limit collection to what is reasonably necessary
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Use personal information only for disclosed business purposes
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Not sell personal information to third parties
Personal information will not be shared with third parties for their independent marketing purposes. Information may be disclosed to service providers or contractors only as necessary to support business operations and subject to appropriate confidentiality obligations.
How personal information is used
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Service delivery: To schedule, perform, manage, and document irrigation services at customer properties.
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Customer support: To respond to inquiries, provide updates, address concerns, and resolve service issues.
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Account management: To maintain customer records, process payments, manage billing, and retain service history.
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Marketing and communications: To send service updates, seasonal reminders, promotional offers, or maintenance tips, consistent with applicable marketing laws.
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Internal operations and analytics: To evaluate service performance, improve operations, enhance customer experience, and support business planning.
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Legal and regulatory compliance: To comply with applicable federal, state, or local laws, legal processes, law enforcement requests, or regulatory requirements.
SMS and mobile messaging
If you opt in to receive SMS or text message communications from Grapids Irrigation:
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Your mobile number will be used solely for service updates, appointment reminders, billing notifications, and limited promotional communications.
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Messaging practices will comply with the Telephone Consumer Protection Act and related regulations.
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Consent to receive marketing text messages is not a condition of purchasing services.
You may opt out at any time by:
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Replying “STOP” to a message
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Contacting customer service directly
Mobile opt-in data will not be sold or shared with third parties for their independent marketing purposes.
Data security
Grapids Irrigation implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, destruction, and misuse. Security measures may include restricted access to sensitive information, password protection and secure systems, vendor confidentiality agreements, and secure disposal of records. While no system can guarantee absolute security, Grapids Irrigation takes commercially reasonable steps to safeguard data.
Data breach notification
In accordance with the Michigan Identity Theft Protection Act and other applicable laws, Grapids Irrigation will provide notification in the event of a data breach involving personal information when required by law. If a breach poses a reasonable likelihood of harm, affected individuals will be notified in a timely manner and provided with a description of the incident, the type of information involved, steps individuals can take to protect themselves, and contact information for further assistance. When legally required, appropriate authorities will also be notified.
Data retention
Grapids Irrigation retains personal information only for as long as reasonably necessary to fulfill service obligations, comply with legal and tax requirements, resolve disputes, and enforce agreements. Records are securely disposed of when no longer needed.
Employee notice and policy distribution
Grapids Irrigation will provide employees access to this Privacy Policy within 30 days of implementation, provide new employees access within 30 days of hire, and retain copies of this policy and any revised versions for at least three years after replacement.
Policy updates
Grapids Irrigation reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in law or business practices. This policy will be reviewed at least annually. Material updates will be posted on the company website or otherwise communicated as appropriate.
Questions or privacy concerns
Questions about this Privacy Policy or requests regarding personal information may be directed to:
Email: customercare@grapidsirrigation.com
Phone: 616-235-6666
This policy is available in alternate formats upon request.